Updated: 10.11.2020

Our current available services include:

Updated: 22.11.2020

We’ve heard Victorian Premier Daniel Andrews’ latest announcement regarding increases to activity capacity limits, subject to venue and group density restrictions. We are currently working through the details as to how this may impact our available services. We’re excited about these changes and want to thank everyone for your ongoing support.

Where possible, we will be updating our limits within our booking systems later today to be available throughout the week.


Updated: 11.11.2020

Rebuilding our program

We are excited to be restarting our Gymnastics program from the week commencing on Monday 16 November.

Our COVID-safe practices and revised lesson plans have ensured we can provide the safest program possible for our staff and gymnasts.

We’ve taken some time to reshape our program timetable, ensuring our gymnasts are ready to achieve their best and progress as we get them active again. If you recently completed an expression of interest form you will have received a confirmation email with all the details you need to return to Gymnastics.

Learn more about our current programs on our Gymnastics page!

 

Contract tracing

To help keep our community safe, we require all visitors to sign in with a unique QR code when visiting our centre. To receive your unique code via email, all you need to do is fill out a visitor registration form.

How to get your unique QR code:

  • Click here to fill out the visitor registration form.
  • Include any additional visitors, such as minors who are attending the centre with you. Minors who attend the centre alone will need to fill out a separate visitor registration form.
  • Ensure all your details are correct – particularly your email address.
  • Check the confirmation box at the end of the form and select the ‘next’ button.

Once you have received your code, you will be able to use it to sign in every time you visit our centre.


Updated: 30.10.2020

We are reopening!

To ensure our staff and the community are kept safe, we are planning a staged approach to reopening our centre and services.
 
While some of your favourite classes, instructors and times may not be available immediately, we’re excited to welcome you back as we move forward together.

Below are our operating hours:

  • Mondays: 6am to 11am and 3pm to 7pm
  • Tuesday: 6am to 11am and 3pm to 7pm
  • Wednesday: 6am to 11am and 4pm to 8pm
  • Thursday: 6am to 11am and 4pm to 8pm
  • Friday: 6am to 11am and 4pm to 7pm
  • Saturday: 7am to 12pm

To ensure your safety and the safety of our staff, we have implemented a number of changes to make your return to our centre as smooth as possible. Please read the below safety measures prior to attending our centre.

  • Contract tracing

    To help keep our community safe, we require all visitors to sign in with a unique QR code when visiting our centre. To receive your unique code via email, all you need to do is fill out a visitor registration form. Once you have received your code, you will be able to use it to sign in every time you visit our centre.

    How to get your unique QR code:

    1. Click here to fill out the visitor registration form.

    2. Include any additional visitors, such as minors who are attending the centre with you. Minors who attend the centre alone will need to fill out a separate visitor registration form.

    3. Ensure all your details are correct – particularly your email address.

    4. Check the confirmation box at the end of the form and select the ‘next’ button.

    Participants must attend with their membership card and scan in at reception when entering.

  • COVID-safe training for our staff

    All staff have completed the Department of Health COVID-safe training, as well as additional training provided by YMCA Victoria to ensure they are equipped with the knowledge to keep you safe. We have also provided additional training for specific roles to ensure all programs operate safely with social distancing requirements in place.

  • Wearing a face mask in centre

    The current government restrictions require all Victorians to wear a fitted face mask that covers the nose and mouth when they leave their home. This means that face shields, bandanas, scarves, loose snoods, or loose neck gaiters on their own are no longer considered a sufficient face covering.

    These restrictions also apply at our centre. All staff will be wearing a face mask in the centre, unless they are doing an activity that is exempt from the restrictions. For instance, our group fitness instructors do not need to wear a face mask when they are instructing a class (but they will be required to wear a mask at all other times!).

    Visitors are also expected to wear a face mask when they visit the centre. Again there are exemptions for visitors who are doing physical activity where they are out of breath or puffing, such as:

    • Running on a treadmill
    • High intensity and functional circuits
    • Cycle classes
    • Cardio and dance classes
    • Training and competition related to team sports (under 18 years).

    Staff and visitors are also exempt from wearing a face mask when they are having their temperature scan or when they are consuming fluids or food. If you are unsure of when you must wear a mask, please ask one of our friendly staff who will be able to provide you with the correct guidance.

  • Booking online

    To ensure we are following the government’s health guidelines, there will be a restricted number of people allowed within a space at any given time. So no one misses out, we have set up an online booking system where you can select a session time that suits you and pay immediately to secure your place. You can also book and pay over the phone by calling us on 1300 760 379. Note: you will be directed to our new Customer Call Centre to assist you with your booking enquiry. 

  • Temperature scanning and ID check on entry

    Please make sure you arrive 10 minutes early to your session so you have enough time to sign in and get your temperature checked. All staff and visitors will be scanned upon entry and anyone who displays a temperature of 38°C or above will not be allowed to enter the facility.

    On Sunday 11 October, the Victorian Government announced that regional Victorian businesses are required to check that patrons attending their services reside in regional Victoria. Therefore, all visitors will be asked to provide identification (Driving License or Keypass ID) to validate their address prior to entering the centre.

  • Signage and instructions

    Once you are inside the centre, you will see signage and instructions on how staff and visitors can be COVID-safe. Hygiene signage and floor, seat and bench stickers will be displayed throughout the facility to help everyone with physical distancing requirements.

  • Social distancing in centre
    A safe distance of 1.5 metres between people will be required throughout the centre and programs. All spaces within the centre have been measured and 8 metres squared occupancy restrictions per space will be enforced. Staff and visitors will be counted as they enter and exit spaces, and some seats and equipment have been removed to ensure social distancing is possible.

    Please remember that we must all play our part in helping stop the spread of COVID-19. If a visitor does not follow our COVID-safe practices, including social distancing requirements, they may politely be asked to leave the facility by a staff member.

     
  • Hygiene and cleaning
    When you arrive at the facility, the first thing you will notice is hand sanitiser at all entry and exit points, with the expectation that everyone (staff and visitors) sanitise their hands before entering. Hand sanitiser will be available throughout the centre and in bathrooms.  

    The entire facility will be cleaned every 24 hours and high touch points, such as doors, toilets and gym equipment, will be cleaned regularly throughout the day. Staff will also be wiping down gym equipment regularly and antibacterial wipes will be available for visitors to use before and after using equipment.
  • Our 8-step plan for a confirmed case
    Our staff have been trained to ensure that if there is a confirmed case at the centre, they have the tools and resources they need to close down safely. All visitors will have to sign in at reception when they attend their session, which allows us to contact trace those people who were at the centre. There will also be a contamination clean prior to reopening.  

    Please do not visit the centre if you are experiencing any of the following symptoms: fever, cough, tiredness, cold, sore throat, runny nose, shortness of breath or headache. If you are experiencing any of these symptoms, please seek medical attention and be checked for COVID-19 at one of the testing stations across the state.

Updated: 22.11.2020

We’ve heard Victorian Premier Daniel Andrews’ latest announcement and there will be no changes to our current operations. We will continue following the government’s announcements closely over the coming weeks and provide any updates as soon as possible.

Read the full statement from Victorian Premier Daniel Andrews.


To find out more about COVID-19, please visit the DHHS website (www.dhhs.vic.gov.au/coronavirus). We will provide further information as new information comes to light.  

To help you stay connected, we have launched Virtual Y, which has a range of online fitness, youth and wellbeing content available for free, including Les Mills fitness on demand videos.